Shipping policy

At MTB Collections, each garment is thoughtfully crafted made to order, ensuring exceptional quality and attention to detail. Please review our shipping information below.

Production & Processing

Garments are both Made-to-Order and Ready-to-Wear, specific production time frames differ per garment and size and this information can be found on each specific garment page. Production begins once payment is confirmed.

  • Ready-to-Ship Items: dispatched within 1–3 business days (UK) and 3-5              business days (US)

  • Production times for sizes 1XL-3XL typically range from 3–5 weeks

  • Production time excludes shipping

  • Delays during peak periods may occur and will be communicated where necessary

           Shipping Destinations

  • We currently ship to: United Kingdom, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canada & United States

  • Couriers & Delivery Timeframes

  • Orders are dispatched using trusted courier services including DHL, Royal Mail, and Evri.

  • Royal Mail / Evri: 2–4 working days

  • DHL Express: 1–2 working days

  • United States

  • DHL Express International: 3–5 working days

  • Royal Mail International (tracked, where applicable): 5–10 working days

  • Delivery times are estimates and begin once your order has been dispatched.

  • Shipping Costs

  • Shipping fees are calculated at checkout

  • Shipping charges are non-refundable

  • Customs & Duties (International Orders)

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  • Orders shipped outside the UK, including the United States, may be subject to import duties, customs fees, or local taxes once the parcel reaches its destination. These charges are determined by the local customs authority and are the responsibility of the customer. MTB Collections does not cover or reimburse import fees. Orders refused due to unpaid customs fees are not eligible for free reshipping.

  • Delays, Lost Parcels & Address Accuracy

  • MTB Collections is not responsible for delays caused by courier services, customs processing, or events beyond our control. Please ensure your shipping details are entered correctly at checkout. If your parcel is significantly delayed, please contact us at support@mtbcollections.com, and we will assist where possible.